What is Dial-A-Ride

The Dial-A-Ride service is a door-to-door service for people with disabilities to access employment, healthcare and other essential services. The service operates twelve specially-adapted buses and is a demand-responsive service, meaning that users call to book a trip (noting that there is currently a waiting list for the service).

The service has a dedicated call centre – managed and run by an organisation for Persons with Disabilities. For bookings, queries and complaints, call 031 701 1326.

Dial-A-Ride buses are equipped with accessibility features like wheelchair ramps, low floors, and secure seating, and drivers are trained in disability awareness to assist passengers with diverse needs. Integrated into Durban’s broader public transport network, the service connects users to key hubs like the Dr Pixley Ka Seme Transfer Interchange, facilitating transfers to other GO!Durban services such as Mynah Services or Durban Transport. As of 2025, Dial-A-Ride continues to prioritize inclusivity, offering concession fares for eligible users and incorporating eco-friendly vehicles to support Durban’s sustainability goals. By providing a reliable and compassionate transport solution, Dial-A-Ride ensures that all Durbanites, regardless of mobility limitations, can participate fully in the city’s vibrant community life, aligning with the vision to make Durban Africa’s most caring and liveable city by 2030.